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Find help with common questions and account guidance. If you still can’t find an answer, contact our support team at the appropriate email address.
Frequently Asked Questions
What should I check if I’m not receiving message notifications?
Check your device’s system notification permissions, network connection, and notification settings in the imimchat app. Notifications are not required for core chat features. When you enable message notifications, the service may process APNs device tokens or Web Push subscription information.
What should I do if a message fails to send?
Check your network connection and try again. If the issue persists, note when it happened, your device model, operating system version, app version, and any error message, then contact us at feedback@imim.chat. Do not send your password or verification code.
What can I do if I can’t log in?
Check your account information and network status, and avoid submitting verification codes repeatedly. If you still can’t log in, send the error message, when it happened, and your app version to feedback@imim.chat.
Does end-to-end encryption apply to all conversations?
No. imimchat supports end-to-end encrypted private chats. Refer to the encryption status shown in the app. Even when encryption is enabled, metadata required to operate the service, such as account details, group relationships, and message timestamps, may still be processed by the server. For details, please read our Privacy Policy.
How do I delete my imimchat account?
Please first review the Account Deletion Guide to learn about the steps to start a deletion in the app, the web request channel, the scope of deletion, and its irreversible effects. Deleting the app itself will not delete your account.
How do I report a potential privacy or security issue?
Please report it privately to security@imim.chat. Do not publicly disclose unpatched vulnerabilities or other people’s data, and do not include passwords, verification codes, or private keys in your email.
Including this information when you contact us can help us assist you.
Your device model, operating system version, app version, when the issue occurred, any error message, and a brief description of the problem. Please provide only the information needed; do not send passwords, verification codes, private keys, or unrelated personal data.